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Find quick answers below, or reach our team directly — we're here to help you get the most out of VivaPro.

How minutes and billing work: plans, prepaid minutes, refunds and teams.

Frequently asked questions

How does the copilot hear the interviewer?

It listens to the tab or window your call is in. Share that tab when the session starts, or use the desktop app, which captures system audio without showing up in anything you share.

What is the desktop app for?

It keeps the copilot off your screen share: the window is invisible to Zoom, Teams and Meet. Download it here.

How do I shape the answers it writes?

Answer Preferences (format, length, tone, question type) are on every session and can be changed mid-call. Keyboard shortcuts for generating an answer are under Settings.

Does it use my CV?

Yes. Upload, paste or build a CV under CVs & Resumes and attach it to the session; answers draw on it and on the job description you give.

What do I get after the interview?

A performance report graded against the job description, the full transcript, and Ask AI, which answers questions about how it went. You can generate a practice session from the gaps it found.

How do I get more minutes?

Top up any time from the pricing page. Prepaid minutes never expire; plans renew monthly.

How does Refer & Earn work?

Share your referral code or link. A friend who signs up with it gets $5 off their first purchase, and once that purchase goes through you get 60 minutes of whichever product they bought.

What are Members?

An organisation can add people by name and email; they sign in through the organisation's link with a one-time code. Each member uses either the owner's minutes or their own, and minutes they use on the owner's come off the owner's balance. You see who used what. Set it up under Members, or read how team minutes work.

Why do I need to verify my email?

To keep accounts secure and prevent abuse, new email/password sign-ups confirm their address before logging in. If you signed up with Google, you're verified automatically.

How do I contact a human?

Use the Contact Support button below or email us directly; we usually reply within one business day.

Still stuck?

Our team usually replies within one business day. Reach out and we'll sort it.

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